Shipping Policy

Effective 18 September 2026 · curlashes.com

✓ Tracked shipping on every order ✓ Dispatched within 24–48 hours ✓ 7–12 business days delivery ✓ Shipping cost shown at checkout ✓ Tracking email sent after dispatch ✗ United States only — no international shipping

Policy summary: Curlashes ships within the United States only. Orders are processed and dispatched within 24–48 hours (excluding weekends and public holidays) and delivered within an estimated 7–12 business days from dispatch. Shipping is calculated and displayed at checkout before you pay. A tracking number is emailed to you once your order ships. For any shipping question, contact us at support@curlashes.com before opening a bank dispute.

Order Processing

Once your order is placed and payment is confirmed, our fulfilment team begins preparing your items for dispatch. Processing time is separate from, and in addition to, delivery transit time. We work Monday through Friday to get your order moving as quickly as possible.

Order journey

Order placed & payment confirmed

Your order enters our fulfilment queue as soon as payment is confirmed. You receive an order confirmation email with your order number and a summary of the items purchased.

Processing (24–48 hours)

Picking, quality inspection and packaging of your items, completed within 24–48 hours of your order confirmation email. Weekends and public holidays are excluded — orders placed on a Friday evening, at the weekend, or on a holiday begin processing on the next business day.

Dispatch & tracking notification

Once your order ships you receive a dispatch confirmation email containing your tracking number and a link to monitor the shipment. Allow up to 24 hours after that email for tracking to appear in the carrier’s system.

Delivery to your door

Your order is delivered within an estimated 7–12 business days from the date of dispatch. See section 02 for the full breakdown.

Weekend & holiday orders

Orders placed on Saturdays, Sundays or US federal public holidays (New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas) begin processing on the next available business day. The 24–48 hour processing window starts from that next business day.

Peak periods

During high-volume periods such as Black Friday, Cyber Monday, Christmas and New Year, processing may take slightly longer than 48 hours. Any applicable notice is displayed on our website at the time of ordering, and we will always communicate significant delays proactively rather than leave you guessing.

Order modifications & cancellations

Because we dispatch within 24–48 hours, the window to change an order is short. Contact us at support@curlashes.com as soon as possible with your order number. We can accommodate changes only while your order is still in processing. Once dispatched, orders cannot be modified or cancelled, but may be eligible for return under our refund policy.

Processing confirmation

You receive an email at each stage: order confirmation, dispatch with tracking, and delivery confirmation. If your order confirmation email has not arrived within 30 minutes of ordering, check your spam or junk folder before contacting us.

Rates & Delivery Times

Shipping charges are calculated and shown at checkout before you confirm payment, based on your order and your delivery address. Delivery timeframes are estimates measured from the date of dispatch, not the date your order was placed. They reflect typical carrier performance and are not contractually guaranteed delivery dates.

Destination Shipping Cost Est. Delivery Tracking

United States Calculated at checkout 7–12 business days Included

How our rates work

What you see at checkout is what you pay.

Shipping is calculated at checkout and displayed before you confirm payment. There are no charges added afterwards, no surcharges applied later, and no fees that appear on your statement but not on your order. From time to time we run free shipping promotions — when we do, the discount is applied automatically at checkout, with no code needed and no minimum hidden in the small print.

Business days defined

Business days are Monday through Friday, excluding US public holidays. Weekends and public holidays do not count toward the estimated delivery window.

Total estimated timeframe

Adding processing (24–48 hours) and transit (7–12 business days), most customers receive their order within 8–14 business days of ordering under normal conditions.

Delivery estimates are not guaranteed dates

The timeframes shown are carrier estimates. Delivery times can vary with your location and with factors outside our control, including carrier network disruption, severe weather, force majeure events, and an incorrect or incomplete delivery address entered at checkout. If your order is significantly overdue, contact us and we will investigate with the carrier on your behalf.

Tracking Your Order

Every Curlashes order ships with a tracking number so you can follow your delivery from dispatch to your door. Automated notifications keep you informed at each milestone along the way.

✓ You will receive a tracking email

A dispatch confirmation email containing your tracking number and a direct tracking link is sent to your registered email address once the carrier has collected your order. Allow up to 24 hours after that email for tracking to activate in the carrier’s system — this is normal and does not indicate a problem with your order.

Order confirmation email

Sent immediately after payment is confirmed. Contains your order number, an itemised list of products, your delivery address and the estimated dispatch window. Save this email as your order reference. If it has not arrived within 10 minutes, check your spam or promotions folder.

Dispatch confirmation & tracking number

Sent once the carrier has collected your parcel. Contains your unique tracking number and a direct link to the carrier’s tracking page. Tracking information can take up to 24 hours to become visible after dispatch, which is normal during carrier handover.

In-transit milestone updates

As your parcel moves through the carrier network, tracking milestones update. Short pauses between updates are entirely normal and do not mean your parcel has been held. Updates typically resume within 1–2 business days.

Out for delivery notification

Most carriers send a notification on the day of delivery to let you know your parcel is out for delivery. Make sure someone is available to receive it, or that a safe-place instruction is in place where your local carrier supports one.

Delivery confirmation

A final notification is sent when your parcel is marked as delivered. If you receive that notification but have no parcel, check with neighbours, in any safe location near your property, and with your building reception — then contact us within 48 hours at support@curlashes.com.

Tracking not updating?

If your tracking shows no movement for more than 5 business days, or if more than 12 business days have passed since dispatch with no delivery, contact us at support@curlashes.com with your order number. We will open a formal investigation with the carrier on your behalf and keep you updated throughout. Please do not open a bank dispute while an investigation is active — it will not speed up resolution and may complicate the claim.

Shipping Regions

Curlashes currently ships within the United States only. We cover the overwhelming majority of US addresses, including remote and regional areas. Rates for your specific address are calculated at checkout.

United States

✓ All 48 contiguous states

✓ Alaska (AK) — transit may be longer than the standard estimate

✓ Hawaii (HI) — transit may be longer than the standard estimate

✓ APO / FPO / DPO military addresses — extended transit applies

✗ US territories (Puerto Rico, Guam, USVI) — contact us to confirm availability

P.O. Box addresses

Delivery to P.O. Box addresses may be subject to carrier restrictions. We will make every effort to fulfil an order to a P.O. Box, but we strongly recommend using a physical street address for reliable, on-time delivery.

If you are unsure whether your P.O. Box will be accepted, contact us before placing your order at support@curlashes.com.

Shipping outside the United States

We do not ship internationally at this time. If you are located outside the US and would like to order, email us at support@curlashes.com — we are working on expanding our coverage and would like to know where our customers are.

Taxes & Duties

Curlashes ships domestically within the United States only, so customs duties and import taxes do not apply to any order.

United States — No duties

✓ All orders ship and are delivered within the US. There are no import duties or customs charges on any order.

✓ US sales tax, where applicable, is calculated separately at checkout and is unrelated to customs or import duties.

✓ Consumer protections are governed by the Federal Trade Commission (FTC) Act and applicable state consumer protection statutes, including the Uniform Commercial Code (UCC).

Package Issues

The overwhelming majority of Curlashes orders arrive safely and on time, but problems can occur in transit. Find the scenario that matches yours below and contact us promptly so we can resolve it quickly.

Contact for all package issues

Curlashes Customer Support

Email: support@curlashes.com
Hours: Monday–Friday
Response time: 1–2 business days

Always include your order number when contacting us about a package issue. It lets us locate your shipment and open a carrier investigation immediately.

Lost package

If your tracking shows no movement for more than 5 business days, or your parcel has not arrived within 30 days of dispatch, contact us at support@curlashes.com.

Please contact us within 30 days of the estimated delivery date. We will open a formal investigation with the carrier and keep you updated throughout.

Once the carrier confirms the parcel as lost, we arrange a full replacement or issue a complete refund — your choice, at no cost to you.

Wrong item received

If you receive an item that does not match what you ordered, contact us within 7 days of delivery at support@curlashes.com.

Include your order number and a photograph of the item you received. We will send the correct item as a priority or issue a full refund, whichever you prefer.

Wrong item errors are entirely our responsibility. If we need the incorrect item returned, we cover that cost — you will not be out of pocket for our mistake.

Damaged item: report within 48 hours of delivery

Please inspect your order as soon as it arrives. If it arrives with visible damage to the packaging or the product, report it to us within 48 hours of confirmed delivery. Email support@curlashes.com with your order number and clear photographs of: (1) the outer packaging showing the damage, (2) the inner packaging, and (3) the damaged product itself. Do not discard any packaging — the carrier may require it as evidence during the claim. Late reports may not be eligible under carrier policy.

Document the damage immediately

Before using a damaged product, photograph the outer packaging from several angles showing all visible damage, then the inner packaging, then the item itself. Carriers require this evidence to process a claim, and we need it within 48 hours of delivery.

Email support@curlashes.com with the subject line “Damaged Item — Order #XXXXX”, replacing XXXXX with your order number. Attach the photographs and describe the damage briefly. We aim to respond within 1–2 business days.

We investigate with the carrier

We open a formal damage claim with the carrier on your behalf using the evidence you provided. You may be asked to keep the damaged packaging until the claim is resolved. We will keep you informed of progress throughout.

Resolution — replacement or refund

Once the claim is resolved we issue either a full replacement, dispatched as a priority, or a complete refund of the item and any applicable tax — whichever you prefer. We will never ask you to pay return shipping for an item damaged in transit.

Stolen package (porch piracy)

If your tracking shows “Delivered” but you haven’t received your parcel, contact us — we will investigate.

Package theft is an unfortunate reality in some areas. If your tracking status shows “Delivered” but you cannot find your parcel, please take these steps before contacting us.

Step 1 — Check your surroundings

Check with neighbours, in communal areas or building reception, in any safe location near your property (behind bins, side gate, porch), and with household members who may have taken it in for you.

Step 2 — Contact us within 30 days

If the parcel still cannot be found, email support@curlashes.com with your order number and a brief description. We will contact the carrier for a Proof of Delivery and GPS delivery coordinates where available.

Please note: Curlashes is not liable for parcels confirmed by the carrier as delivered to the correct address and subsequently stolen. We will always investigate fully and work with you and the carrier to find the best resolution. Filing a police report for a stolen parcel is recommended.

Returns are covered by a separate policy

This policy covers delivery of your order to you. If you want to send something back, see our refund policy. In short: you have 30 days from delivery to request a return on unused, unopened items, and return postage for change-of-mind returns is arranged and paid for by the customer. Items that arrive damaged, defective or incorrect are covered by us in full, as set out above.

Contact Us

Our customer support team is available Monday through Friday to answer questions about your order, shipping, tracking, or this policy. We aim to respond to every enquiry within 1–2 business days. Always include your order number so we can help you faster.

Email support

Email: support@curlashes.com

Email is our support channel and the fastest way to reach us for shipping queries, tracking updates and package issue reports. We respond within 1–2 business days, Monday to Friday.

For package issues, always include your order number and attach any relevant photographs.

What to include

Order number — from your confirmation email. It is the first thing we look up.

Tracking number — if your query is about a shipment in transit.

Photographs — if an item arrived damaged or is not what you ordered. It saves a round trip and gets you an answer in one reply.

Legal entity & registered address

Cancel Culture LLC

30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
EIN: 001792795

This is our registered business address, not a returns address. For all customer support, please use the email above. · curlashes.com

Response time expectations

We respond to emails within 1–2 business days (Monday to Friday, excluding US public holidays). During peak periods such as Black Friday, Christmas and New Year, responses may take slightly longer. For urgent matters, put “URGENT” in your subject line and we will prioritise your enquiry.

Before opening a dispute or chargeback

Please contact us directly before starting a bank dispute or payment chargeback. Chargebacks typically take 30–90 days to resolve, do not accelerate any carrier investigation, and may affect your ability to order from us in future. Curlashes keeps full shipping records, tracking data and carrier correspondence for every order. We are committed to resolving legitimate shipping issues promptly and fairly, and contacting us directly is always the fastest route to a resolution.

Questions? We’re here to help.

Our team responds to every email within 1–2 business days, Monday through Friday.

support@curlashes.com

This Shipping Policy applies to all orders placed on curlashes.com and delivered within the United States. Applicable FTC regulations and state consumer protection statutes apply. Nothing in this policy limits or waives any statutory rights that cannot be excluded under applicable US law. Curlashes is a trading name of Cancel Culture LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States, EIN 001792795. Effective 18 September 2026.

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